This study draws on the results of IDC's European Vertical Market survey, carried out In June/July 2006 in the top 5 Western European countries (France, Germany, Italy, Spain, and the U.K.) among 1,950 companies with more than 20 employees.

The survey looks at vertical market IT spending directions, solution priorities, investment plans, adoption of new technologies and mobility, the role of IT within the organization, and customer satisfaction with their IT suppliers.

The focus of the study is on adoption and plans for adoption by vertical market of different solutions, including ERP, CRM, industry-specific applications, supply chain applications, collaborative technologies, datawarehousing, and content management technologies.

Results are given for total Western Europe for the following vertical markets: banking; insurance/other finance; discrete manufacturing; process manufacturing; healthcare services; transport/communications/utilities; retail/wholesale; business services; education; and government.

Companies Mentioned: (none)

• In This Study
  • Methodology
    • Conceptual Framework
    • Sample Design
      • Sampling Unit: IDC's Economic Entity
      • Sample Quotas
      • Table: Vertical Market Quotas
      • Table: Company Size Quotas
      • Sample Frame and Sampling Method
      • Table: Number of Completes by Country
    • Respondents
    • Interviews
    • Questionnaires
    • Interview Schedule
    • Confidence Intervals
    • Weighting
    • Analysis of the Data
  • Definitions
    • Vertical Markets
    • Solution Areas
      • Enterprise Resource Management (ERP)
      • Customer Relationship Management (CRM)
      • Industry-Specific Applications
      • Supply Chain Applications (SCA)
      • Collaborative Technologies
      • Business Performance Management (BPM) and Analytics Applications
      • Datawarehouse and Datamart Technologies
      • Security Technologies
      • Content Management
      • Software-as-a-service (SaaS)
  • Survey Respondent Profiles
  • Table: Western Europe, Survey Respondent Profile by Functional Area and Vertical Market (% of Companies)
  • Table: Western Europe, Survey Respondent Profile by Job Title and Vertical Market (% of Companies)
  • Table: Western Europe, Survey Respondent Profile by location and vertical market (% of Companies)
  • Executive Summary
• Situation Overview
• Table: Western Europe, IT Solutions Adoption by Vertical Market (% of Companies)
• Figure: Western Europe, IT Solutions Adoption (% of Companies)
• Future Outlook
  • Solution Priorities by Vertical Market
  • Figure: Western Europe, Investment Priority Level by Solution (1 = Not Important, 5 = Very Important)
    • High Investment Priority Solutions
      • Vertical Market Outlook
    • Medium Investment Priority Solutions
      • Vertical Market Outlook
    • Low Investment Priority Solutions
      • Vertical Market Outlook
      • Table: Western Europe, Vertical Market Solutions Priority (Scale 1 to 5)
  • Solutions Investment Plans by Vertical Market
    • ERP - Opportunities Driven by Demand in Manufacturing and Retail/Wholesale
    • Table: Western Europe, ERP Investment Plans by Vertical Market (% of Companies)
    • Table: Western Europe, ERP Investment Plans by Vertical Market (% of Respondents)
    • Table: Western Europe, CRM Investment Plans by Vertical Market (% of Companies)
    • Table: Western Europe, CRM Investment Plans by Vertical Market (% of Respondents)
    • Industry-Specific Applications - A Key Area to Watch
    • Table: Western Europe, Industry-Specific Applications Investment Plans by Vertical Market (% of Companies)
    • Table: Western Europe, Industry-Specific Applications Investment Plans by Vertical Market (% of Respondents)
    • Supply Chain Applications - Reasonable Opportunities in TCU and Manufacturing Companies
    • Table: Western Europe, Supply Chain Applications Investment Plans by Vertical Market (% of Companies)
    • Table: Western Europe, Supply Chain Applications Investment Plans by Vertical Market (% of Respondents)
    • Collaborative Technology - TCU Companies Stand Out, but Opportunities Also Expected in Healthcare
    • Table: Western Europe, Collaborative Technologies Investment Plans by Vertical Market (% of Companies)
    • Table: Western Europe, Collaborative Technologies Investment Plans by Vertical Market (% of Respondents)
    • BPM and Analytics Applications - Business Services and Manufacturing Companies at Forefront of New Implementations
    • Table: Western Europe, Business Performance Management Investment Plans by Vertical Market (% of Companies)
    • Table: Western Europe, Business Performance Management Investment Plans by Vertical Market (% of Respondents)
    • Datawarehousing and Datamart Technologies - Getting Value From Company Data
    • Table: Western Europe, Datawarehouse Investment Plans by Vertical Market (% of Companies)
    • Table: Western Europe, Datawarehouse Investment Plans by Vertical Market (% of Respondents)
    • Content Management - Insurance/Other Finance Drives Growth in Financial Services Segment
    • Table: Western Europe, Content/Document Management Investment Plans by Vertical Market (% of Companies)
    • Table: Western Europe, Content/Document Management Investment Plans by Vertical Market (% of Respondents)
    • Solution Priorities and Investment Plans: Disparities and Equivalences
    • Figure: Western Europe, ERP Investment Plans and Priority Level by Vertical Market (% of Companies)
    • Figure: Western Europe, CRM Investment Plans and Priority Level by Vertical Market (% of Companies)
    • Figure: Western Europe, Industry-Specific Investment Plans and Priority Level by Vertical Market (% of Companies)
    • Figure: Western Europe, Supply Chain Investment Plans and Priority Level by Vertical Market (% of Companies)
    • Figure: Western Europe, Collaborative Technologies Investment Plans and Priority Level by Vertical Market (% of Companies)
    • Figure: Western Europe, Business Performance Management Investment Plans and Priority Level by Vertical Market (% of Companies)
    • Figure: Western Europe, Datawarehouse Investment Plans and Priority Level by Vertical Market (% of Companies)
    • Figure: Western Europe, Content Management Investment Plans and Priority Level by Vertical Market (% of Companies)
  • Vertical Market Approach to Software-as-a-Service
  • Table: Western Europe, ERP Solution - Interest in Software-as-a-Service Option by Vertical Market (% of Companies)
  • Table: Western Europe, CRM Solution - Interest in Software-as-a-Service Option by Vertical Market (% of Companies)
  • Table: Western Europe, Industry-Specific Applications - Interest in Software-as-a-Service Option by Vertical Market (% of Companies)
  • Table: Western Europe, Supply Chain Applications - Interest in Software-as-a-Service Option by Vertical Market (% of Companies)
  • Table: Western Europe, Collaborative Technologies - Interest in Software-as-a-Service Option by Vertical Market (% of Companies)
  • Table: Western Europe, Business Performance Management - Interest in Software-as-a-Service Option by Vertical Market (% of Companies)
  • Table: Western Europe, Datawarehouse - Interest in Software-as-a-Service Option by Vertical Market (% of Companies)
  • Table: Western Europe, Content/Document Management - Interest in Software-as-a-Service Option by Vertical Market (% of Companies)
• Essential Guidance
• Learn More
  • Related Research
  • Synopsis